I Subscribed but Can't Access the Content

Step 1: Verify You're Logged Into the Correct Account

The most common reason subscribers cannot access content is that they're logged into a different account than the one used to purchase the subscription.

Please verify that you're logged in using the same:

• Email address used when subscribing or mobile phone number associated with the subscription

If you have multiple email addresses, try logging in with the email address that received your purchase confirmation.

Step 2: Log Out and Log Back In

Sometimes your subscription status may not immediately refresh.

1. Log out of the DIRTVision app or website.
2. Close the app completely.
3. Reopen DIRTVision.
4. Log back in using the account associated with your subscription.

Step 3: Verify Your Subscription Is Active

If you subscribed through a third-party provider, confirm that your subscription is active through that platform:

• Apple App Store
• Google Play Store
• Amazon Fire TV
• Roku

If your subscription shows as active but content remains locked, continue with the steps below.

Step 4: Restart Your Device

Restarting your device can help refresh your account status and resolve temporary app issues.

• Mobile devices: Fully close the app and restart your phone or tablet.
• TV devices: Close the app and restart your streaming device or Smart TV.

Step 5: Allow Time for Activation

In some cases, new subscriptions may take a few minutes to sync across all devices. If you recently subscribed, wait a few minutes and then try logging in again.

Still Can't Access Content?

If you've completed the steps above and still cannot access subscriber-only content, please contact DIRTVision Support and provide:

• The email address or mobile phone number associated with your account
• The device you're using
• A screenshot of any error message you receive
• Your purchase receipt or transaction confirmation, if available

Our support team will be happy to help verify your subscription and restore access.