My payment failed. What do I do now?

If your payment has failed and you did not receive a specific error message, we recommend the following steps:

• Contact your bank or card provider:
  A blocked charge is one of the most common reasons for payment failures. Your bank or card provider can confirm if the transaction is being declined or blocked.
• Check your payment details:
  Make sure your card number, expiration date, billing address, and CVV are entered correctly.
• Ensure sufficient funds or credit:
  Confirm there are enough funds available to complete the transaction.
• Check payment method restrictions:
  Some cards (such as prepaid, virtual, or certain international cards) may not be accepted. If possible, try a different card or payment method.
• Try a different browser or device (web purchases):
  If you are purchasing on the website, try clearing your browser cache or using a different browser (Chrome, Safari, Firefox) or device.
• Try the app or web instead:
  If you are experiencing issues on the website, try completing your purchase through the DIRTVision mobile app (or vice versa), as payment processing may differ between platforms.
• Check your payment provider (Apple Pay / Google Pay / PayPal):
  Ensure your account is set up correctly and there are no restrictions or verification issues.
• Ensure a stable internet connection:
  Connection issues or interruptions can cause payment failures during checkout.

If none of these steps resolve the issue, please contact us so we can investigate further and assist you.