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Sign In Issues

If you're having trouble signing in to your account, follow the steps below to regain access.

Step 1: Verify Your Email Address

The most common login issue is an incorrect email address.

  • Double-check that your email address is entered correctly.
  • Watch for typos, extra spaces, or missing characters.
  • If you can watch on one device but not another, check the account settings on the device that is working to confirm which email address is associated with your account.
Step 2: Check for Your Verification Code

When signing in, a verification code will be sent to the email address associated with your account.

  • Check your inbox for the verification code email.
  • Be sure to check your spam, junk, promotions, and clutter folders if you do not see it.
  • Wait a few minutes and request a new code if necessary.

Please note: If your phone number is attached to your account, you can also use your phone number to receive a verification code and sign in. If your phone number is not already attached to your existing account and you attempt to sign in using it, a new account may be created instead of accessing your current account.

Step 3: Clear Browser Autofill Issues

Saved browser data can sometimes enter outdated information automatically.

  • Delete any saved autofill information for the site.
  • Manually type your email address instead of selecting a saved option.
  • Close and reopen your browser before trying again.
Step 4: Try Incognito or Private Browsing Mode

Private browsing can help bypass cached login data and browser-related issues.

  • Chrome: Open an Incognito window
  • Safari: Open a Private Browsing window
  • Firefox: Open a Private Window
  • Microsoft Edge: Open an InPrivate window

Then attempt to sign in again.

Step 5: Device Limit Reached

If you receive a message indicating that you have reached the maximum number of devices allowed on your account, you'll need to remove an existing device before signing in on a new one.

To manage your devices:

  1. Navigate to Account Settings on a device already logged in.
  2. Select Device Management.
  3. Remove any devices you no longer use.

If you're unable to access any of your devices to manage them, please contact support and we'll help remove devices from your account.

Step 6: App Login Issues

If you're using the mobile or TV app and are experiencing login problems:

  1. Delete the app from your device.
  2. Reinstall the latest version of the app.
  3. Open the app and attempt to sign in again.

If you are not prompted to log in after reinstalling the app, you may already be signed in to an account.

To verify:

  1. Open the app.
  2. Navigate to Account Settings.
  3. Look for a Log Out button.

If a Log Out button is visible, you are already signed in. Confirm that the account email shown is the correct account associated with your subscription.

Step 7: Contact Support

If you've completed the steps above and still cannot sign in, please contact support.

When reaching out, include as much detail as possible, including:

  • The email address you're attempting to use
  • Whether you're receiving the verification code
  • Any error messages displayed
  • The device you're using
  • The steps you've already tried

Providing these details will help us resolve your issue more quickly.