Stream is buffering/not loading

If your stream is buffering, freezing, or not loading during a live event, follow the troubleshooting steps below.

Step 1: Lower stream quality

• Click the settings (⚙️) icon on the video player
• Select a lower quality setting (e.g., 1080p → 720p → 480p)
• This reduces bandwidth usage and often resolves buffering immediately
  
  

Step 2: Refresh the stream

• Refresh your browser or restart the app
• Reopen the live stream and try again
  
  

Step 3: Check your internet connection

• Make sure you have a stable internet connection
• Avoid public or overloaded Wi-Fi networks if possible
• Disconnect other devices that may be using bandwidth
  
  

Step 4: Disable extensions or VPNs

• Turn off ad blockers or browser extensions
• Disable any active VPN connections and retry the stream
  
  

Step 5: Clear cache (browser users)

• Go to your browser settings
• Clear cache and cookies
• Restart your browser and try again

Still buffering? If the issue continues:

• Try switching to a different device or browser
• Contact customer support and include:
  • What race you are watching
  • What device you are using
  • The steps you have already tried