Troubleshooting: Subscription Not Showing Up

• • Ensure Correct Account: Make sure you are logged into the correct account. Sometimes, users can be automatically logged into a different account, which may cause your subscription plan not to appear.
  • Check Email Address: Go to your account settings to verify that you are logged in with the correct email address associated with your subscription.

• • Review Subscription Details: Navigate to the "Subscription" section in your account settings to confirm your yearly plan is active.
  • NOTE: This event is NOT included with a monthly Fast Pass.

• • Sign Out and Sign Back In: Try signing out of your account and signing back in to refresh your session.

Still Need Help?

If you've completed the steps above and still cannot access your content, please contact DIRTVision Customer Support and provide the following information:

• Proof of payment for your subscription (receipt, invoice, or billing confirmation)
• A list of any email addresses you may have used to create or purchase your subscription
• The subscription plan you purchased
• Any error messages you are receiving

iPhone and Apple Users:

If you subscribed using an Apple device, please verify whether you are using Apple's Hide My Email feature. Apple may generate a private relay email address that differs from your personal email address, which can make it appear that your subscription is missing when logged into a different account.

Providing this information will help our support team locate your subscription and resolve the issue more quickly.