{"id":238,"date":"2024-07-24T14:42:28","date_gmt":"2024-07-24T14:42:28","guid":{"rendered":"https:\/\/help.dirtvision.com\/?post_type=epkb_post_type_1&p=238"},"modified":"2024-11-12T21:15:48","modified_gmt":"2024-11-12T21:15:48","slug":"my-payment-failed-what-do-i-do-now-2","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.dirtvision.com\/articles\/my-payment-failed-what-do-i-do-now-2\/","title":{"rendered":"My payment failed. What do I do now?"},"content":{"rendered":"

If your payment has failed and you did not receive a specific error message, we recommend the following steps:<\/p>\n

    \n
  1. Contact Your Bank or Card Provider<\/strong>: A blocked charge is one of the most common reasons for payment issues. Your bank or card provider can help clarify if they’re blocking the charge.<\/li>\n
  2. Check Card Details<\/strong>: Double-check that your payment information (card number, expiration date, CVV) is entered correctly.<\/li>\n
  3. Ensure Sufficient Funds<\/strong>: Make sure there are sufficient funds or credit available in your account to process the payment.<\/li>\n
  4. Check Payment Method Restrictions<\/strong>: Some payment methods (e.g., international cards, prepaid cards, or virtual cards) may not be accepted. Try using a different card or payment method if possible.<\/li>\n
  5. Clear Browser Cache<\/strong>: Clear your browser’s cache and cookies, as this can sometimes resolve payment submission issues.<\/li>\n
  6. Try a Different Browser or Device<\/strong>: If the problem persists, try using a different browser (Google Chrome, Safari, Firefox, etc.) or device to complete the payment.<\/li>\n
  7. Check Payment Processor<\/strong>: If you’re using PayPal, Google Pay, or Apple Pay, make sure your account is linked correctly and there are no issues with the payment processor.<\/li>\n
  8. Ensure a Stable Network Connection<\/strong>: Make sure your internet connection is stable, as interruptions or slow speeds can affect payment processing.<\/li>\n<\/ol>\n

    If none of these steps resolve the issue, please contact us<\/strong> so we can investigate further and assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"

    If your payment has failed and you did not receive a specific error message, we recommend the following steps: Contact Your Bank or Card Provider: A blocked charge is one of the most common reasons for payment issues. Your bank or card provider can help clarify if they’re blocking the charge. Check Card Details: Double-check … Read more<\/a><\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[12,13],"epkb_post_type_1_tag":[],"class_list":["post-238","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-account-settings","epkb_post_type_1_category-subscribing-purchasing"],"yoast_head":"\nMy payment failed. 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