{"id":263,"date":"2024-07-24T14:50:45","date_gmt":"2024-07-24T14:50:45","guid":{"rendered":"https:\/\/help.dirtvision.com\/?post_type=epkb_post_type_1&#038;p=263"},"modified":"2024-07-24T14:50:45","modified_gmt":"2024-07-24T14:50:45","slug":"troubleshooting-steps-for-the-mobile-app","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.dirtvision.com\/articles\/troubleshooting-steps-for-the-mobile-app\/","title":{"rendered":"Troubleshooting steps for the mobile app"},"content":{"rendered":"<p>If you are having issues using the iOS or Android app, the following steps clear up most issues:<\/p>\n<ul>\n<li>Log out of the app, restart your device, and log back into the app.<\/li>\n<li>If that doesn&#8217;t resolve the issue:\n<ul>\n<li>Exit the app, turn your device\u2019s Wi-Fi off then on, and open the app again.<\/li>\n<li>Check if there is an update for the app (via the iTunes App Store or Google Play Store).<\/li>\n<\/ul>\n<\/li>\n<li>If updating your app doesn&#8217;t resolve the issue:\n<ul>\n<li>Try uninstalling the app and downloading it again.<\/li>\n<li>Also, make sure your device&#8217;s OS version is compatible with our app:\n<ul>\n<li>For iOS, the OS version must be 12.0 or higher.<\/li>\n<li>For Android, it must be 5.0 or higher.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you are having issues using the iOS or Android app, the following steps clear up most issues: Log out of the app, restart your device, and log back into the app. If that doesn&#8217;t resolve the issue: Exit the app, turn your device\u2019s Wi-Fi off then on, and open the app again. 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