{"id":447,"date":"2024-07-31T14:57:43","date_gmt":"2024-07-31T14:57:43","guid":{"rendered":"https:\/\/help.dirtvision.com\/?post_type=epkb_post_type_1&#038;p=447"},"modified":"2024-08-01T17:45:12","modified_gmt":"2024-08-01T17:45:12","slug":"troubleshooting-verification-code-and-login-issues","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.dirtvision.com\/articles\/troubleshooting-verification-code-and-login-issues\/","title":{"rendered":"Troubleshooting: Verification Code and Login Issues"},"content":{"rendered":"<ul>\n<li>Verify Email Address:\n<ul>\n<li>Check Email Spelling:\u00a0Ensure that you have entered your email address correctly. Even a small typo can prevent you from receiving the verification code.<\/li>\n<li>Use the Correct Email:\u00a0Double-check that you are using the email address associated with your account.<\/li>\n<\/ul>\n<\/li>\n<li>Check Your Email Inbox:\n<ul>\n<li>Look in Spam\/Junk Folder:\u00a0Sometimes, verification emails can end up in your spam or junk folder. Check these folders to see if the email was mistakenly filtered.<\/li>\n<li>Resend Verification Code:\u00a0If you still haven&#8217;t received the code, try resending it by clicking on the &#8220;Resend Code&#8221; option on the login page.<\/li>\n<\/ul>\n<\/li>\n<li>Verify Account Login Status:\n<ul>\n<li>Ensure You&#8217;re Logged Out:\u00a0Make sure you are not already logged into another account. Logging out and trying again might resolve the issue.<\/li>\n<li>Use the Correct Login Page:\u00a0Make sure you are accessing the correct login page on our website or app.<\/li>\n<\/ul>\n<\/li>\n<li>Technical Issues:\n<ul>\n<li>Check Internet Connection:\u00a0Ensure your device is connected to the internet.<\/li>\n<li>Clear Cache and Cookies:\u00a0Clearing your browser\u2019s cache and cookies can sometimes resolve login issues.<\/li>\n<\/ul>\n<\/li>\n<li>If none of the above work please email support@dirtvision.com with a phone number you would like attached to your account<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Verify Email Address: Check Email Spelling:\u00a0Ensure that you have entered your email address correctly. Even a small typo can prevent you from receiving the verification code. Use the Correct Email:\u00a0Double-check that you are using the email address associated with your account. Check Your Email Inbox: Look in Spam\/Junk Folder:\u00a0Sometimes, verification emails can end up in &#8230; <a title=\"Troubleshooting: Verification Code and Login Issues\" class=\"read-more\" href=\"https:\/\/help.dirtvision.com\/articles\/troubleshooting-verification-code-and-login-issues\/\" aria-label=\"Read more about Troubleshooting: Verification Code and Login Issues\">Read more<\/a><\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[41],"epkb_post_type_1_tag":[],"class_list":["post-447","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-knoxville-nationals"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting: Verification Code and Login Issues - DIRTVision Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.dirtvision.com\/articles\/troubleshooting-verification-code-and-login-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting: Verification Code and Login Issues\" \/>\n<meta property=\"og:description\" content=\"Verify Email Address: Check Email Spelling:\u00a0Ensure that you have entered your email address correctly. Even a small typo can prevent you from receiving the verification code. Use the Correct Email:\u00a0Double-check that you are using the email address associated with your account. Check Your Email Inbox: Look in Spam\/Junk Folder:\u00a0Sometimes, verification emails can end up in ... 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