{"id":51,"date":"2024-07-18T14:10:29","date_gmt":"2024-07-18T14:10:29","guid":{"rendered":"https:\/\/dirtcar.com\/dirtvision-help\/?post_type=epkb_post_type_1&#038;p=51"},"modified":"2024-11-12T20:45:22","modified_gmt":"2024-11-12T20:45:22","slug":"why-is-there-a-charge-on-my-credit-card","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.dirtvision.com\/articles\/why-is-there-a-charge-on-my-credit-card\/","title":{"rendered":"Why is there a charge on my credit card?"},"content":{"rendered":"<p>If you&#8217;ve discovered a charge on your card that you do not recognize, we&#8217;re here to assist you. Please note that we are <strong>DIRTVision<\/strong> and can only help with <strong>DIRTVision<\/strong> charges. Our charges typically appear as: <em>OTT DIRTVision<\/em>*.<\/p>\n<p>If you see this charge on your statement and do not recognize it, please contact us and include the following details:<\/p>\n<ul>\n<li>Last 4 digits of the credit card charged<\/li>\n<li>Expiration date of the card charged<\/li>\n<li>How the charge appears on your statement<\/li>\n<li>The date of the charge<\/li>\n<li>The amount of the charge<\/li>\n<\/ul>\n<h4>Why am I being charged?<\/h4>\n<p>It\u2019s likely that you recently purchased, rented, or subscribed to a video network through OTT. You can check what you purchased by visiting: <strong>Account -&gt; Subscription<\/strong>.<\/p>\n<h4>Can I get a receipt for the charges?<\/h4>\n<p>A receipt is sent to the email address you provided when you made the purchase. If you need a new copy of your receipt, feel free to reach out, and we\u2019ll be happy to resend it.<\/p>\n<h4>What if a third-party is listed before DIRTVision?<\/h4>\n<p>If a third-party service (such as <strong>Amazon<\/strong>, <strong>Roku<\/strong>, <strong>Google Play<\/strong> or <strong>Apple<\/strong>) is listed before <strong>DIRTVision<\/strong> in the charge description, this means the purchase was processed through that third-party. In this case, you would need to manage or inquire about your subscription directly with them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;ve discovered a charge on your card that you do not recognize, we&#8217;re here to assist you. Please note that we are DIRTVision and can only help with DIRTVision charges. Our charges typically appear as: OTT DIRTVision*. If you see this charge on your statement and do not recognize it, please contact us and &#8230; <a title=\"Why is there a charge on my credit card?\" class=\"read-more\" href=\"https:\/\/help.dirtvision.com\/articles\/why-is-there-a-charge-on-my-credit-card\/\" aria-label=\"Read more about Why is there a charge on my credit card?\">Read more<\/a><\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[12],"epkb_post_type_1_tag":[],"class_list":["post-51","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-account-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why is there a charge on my credit card? - DIRTVision Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.dirtvision.com\/articles\/why-is-there-a-charge-on-my-credit-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is there a charge on my credit card?\" \/>\n<meta property=\"og:description\" content=\"If you&#8217;ve discovered a charge on your card that you do not recognize, we&#8217;re here to assist you. 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