DIRTVision Knowledge Base
Welcome to the DIRTVision Knowledge Base. Search for answers using the search box below, or contact support if you cannot find your answer.
Tip: Start typing in the input box for immediate search results.
If you require immediate support during a live event email: support@dirtvision.com
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Account & Billing
- Account unexpectedly logged out
- How do I cancel my subscription (unsubscribe)?
- How do I change from a monthly subscription to a yearly one?
- How do I change my login email address?
- How do I delete my account?
- How do I get a refund?
- How do I get an invoice or receipt of my purchase/subscription?
- How do I log in or create an account?
- How do I log out?
- How do I remove my saved credit card?
- How do I unsubscribe from emails?
- How do I update my credit or debit card?
- How do I update my currency for billing, if my location gets changed?
- How to switch your subscription billing cycle to apply a promo code
- I'm having trouble signing in to watch
- Is buying/subscribing secure?
- Is the site available in other languages?
- My payment failed. What do I do now?
- When do I get charged each month for a subscription?
- Why am I getting an error message that says I'm watching on too many devices?
- Why is there a charge on my credit card?
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Content
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Knoxville Nationals
- How do I purchase the individual days?
- How do I switch to a yearly subscription
- How to watch
- No Access After Upgrading to a Yearly Subscription
- Pricing for the 360 and 410 Knoxville Nationals
- Troubleshooting: Buffering Issues While Streaming
- Troubleshooting: Subscription Not Showing Up
- Troubleshooting: Verification Code and Login Issues
- Where do you go to purchase the 360 Nationals package?
- Where do you go to purchase the 63rd Knoxville Nationals package?
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Subscribing/Purchasing
- How can I resubscribe after canceling my subscription?
- How do I change from a monthly subscription to a yearly one?
- How do I pay with Google Pay?
- How do I redeem a coupon code?
- How do pre-orders work?
- How to purchase a video (PPV)
- How to switch your subscription billing cycle to apply a promo code
- I paid, but never got an email to watch!
- Is buying/subscribing secure?
- My payment failed. What do I do now?
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Tech Support
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- How can I watch videos I've purchased or rented on Amazon Fire TV?
- How do I log in on the Amazon Fire TV channel?
- How do I manage or cancel my subscription on Amazon Fire TV?
- How do I subscribe in the Amazon Fire TV app?
- I subscribed via Amazon Fire TV but can't access the content
- Reduce data usage when watching on Amazon Fire TV
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
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- How can I playback my videos automatically?
- How can I watch videos I've purchased or rented in the Android app?
- How do I change the Android app settings?
- How do I Chromecast from the Android app?
- How do I download videos to my Android device?
- How do I log into the Android App?
- How do I subscribe within the Android app?
- How do I unsubscribe/cancel a subscription on the Android App?
- Reduce data usage while watching via the Android app
- Troubleshooting steps for the mobile app
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
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- How can I watch videos I've purchased or rented in the AppleTV app?
- How do I log in & watch with the Apple TV app?
- How do I subscribe in the Apple TV app?
- How do I unsubscribe/cancel a subscription on the Apple TV App
- How do I watch on my Smart TV via the app?
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
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- How can I playback my videos automatically?
- How can I watch videos I've purchased or rented in the iOS app?
- How do I AirPlay from the iOS app?
- How do I Chromecast from the iOS app?
- How do I log into the iOS app?
- How do I subscribe in the iOS app?
- How do I unsubscribe/cancel a subscription?
- Reduce data usage while watching on iOS
- Troubleshooting steps for the mobile app
- Use the app in a different language
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Why wasn't I charged in USD?
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- How can I watch videos I've purchased or rented on Roku?
- How do I log in on the Roku channel?
- How to subscribe to the Roku channel
- How to unsubscribe/cancel a subscription on the Roku App
- I subscribed on Roku but can't access the content
- Reduce data usage while watching on Roku
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (4) Collapse Articles
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Watching
- AirPlay from my macOS Desktop
- Hardware Specifications for DIRTVision
- How do I add videos to my watch list?
- How do I adjust the volume in the web video player?
- How do I watch on my smart TV (No app)?
- How do I watch videos in order?
- I'm having trouble signing in to watch
- Player speed controls
- Use trick play to locate a specific place in a video
- Watching my Purchased Content on the DIRTVision App
- Why am I getting an error message that says I'm watching on too many devices?
- Why am I getting an error message: "Sorry, video is not currently available in your country?"
- Show Remaining Articles (9) Collapse Articles
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My payment failed. What do I do now?
PostedJuly 18, 2024
UpdatedJuly 18, 2024
If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider. A blocked charge is the most common reason for payment issues,
so contacting your bank may help clarify the issue. If your bank can confirm they’re not blocking the charge, please contact us so we can take a look.