Troubleshooting steps for the mobile app

If you are having issues using the iOS or Android app, the following steps clear up most issues:

• Log out of the app, restart your device, and log back into the app.
• If that doesn’t resolve the issue:
  • Exit the app, turn your device’s Wi-Fi off then on, and open the app again.
  • Check if there is an update for the app (via the iTunes App Store or Google Play Store).
• If updating your app doesn’t resolve the issue:
  • Try uninstalling the app and downloading it again.
  • Also, make sure your device’s OS version is compatible with our app:
    • For iOS, the OS version must be 12.0 or higher.
    • For Android, it must be 5.0 or higher.