DIRTVision Knowledge Base
Welcome to the DIRTVision Knowledge Base. Search for answers using the search box below, or contact support if you cannot find your answer.
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If you require immediate support during a live event email: support@dirtvision.com
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Account & Billing
- Account unexpectedly logged out
- How do I cancel my subscription/unsubscribe?
- How do I change from a monthly subscription to a yearly one?
- How do I change my login email address?
- How do I delete my account?
- How do I get a refund from DIRTVision?
- How do I get an invoice or receipt of my purchase/subscription?
- How do I log in or create an account?
- How do I log out?
- How do I remove my saved credit card?
- How do I unsubscribe from emails?
- How do I update my credit or debit card?
- How do I update my currency for billing, if my location gets changed?
- I'm having trouble signing in to watch
- Is buying/subscribing secure?
- My payment failed. What do I do now?
- When do I get charged each month for a subscription?
- Why am I getting an error message that says I'm watching on too many devices?
- Why is there a charge on my credit card?
- Why wasn't I charged in USD?
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Content
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Knoxville Nationals
- How do I purchase the individual days?
- How do I switch to a yearly subscription
- How to watch
- No Access After Upgrading to a Yearly Subscription
- Pricing for the 360 and 410 Knoxville Nationals
- Troubleshooting: Buffering Issues While Streaming
- Troubleshooting: Subscription Not Showing Up
- Troubleshooting: Verification Code and Login Issues
- Where do you go to purchase the 360 Nationals package?
- Where do you go to purchase the 63rd Knoxville Nationals package?
- Show Remaining Articles (7) Collapse Articles
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Subscribing/Purchasing
- How can I resubscribe after canceling my subscription?
- How do I change from a monthly subscription to a yearly one?
- How do I pay with Google Pay?
- How do I redeem a promo code?
- How do pre-orders work?
- How to purchase a video (PPV)
- I paid, but never got an email to watch!
- Is buying/subscribing secure?
- My payment failed. What do I do now?
- Show Remaining Articles (6) Collapse Articles
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Tech Support
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- How can I watch videos I've purchased or rented on Amazon Fire TV?
- How do I log in on the Amazon Fire TV channel?
- How do I request a refund for a DIRTVision purchase through Amazon?
- How do I subscribe in the Amazon Fire TV app?
- How do I unsubscribe/cancel my subscription on Amazon Fire TV?
- I subscribed via Amazon Fire TV but can't access the content
- Reduce data usage when watching on Amazon Fire TV
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (5) Collapse Articles
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- Chromecast from Android device's Chrome browser
- How can I playback my videos automatically?
- How can I watch videos I've purchased or rented in the Android app?
- How do I change the Android app settings?
- How do I Chromecast from the Android app?
- How do I log into the Android App?
- How do I request a refund for a DIRTVision purchase through Android?
- How do I subscribe within the Android app?
- How do I unsubscribe/cancel a subscription on the Android App?
- Reduce data usage while watching via the Android app
- Troubleshooting steps for the mobile app
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
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- How can I watch videos I've purchased or rented on Android TV?
- How do I log in on the Android TV app?
- How do I subscribe in the Android TV app?
- I subscribed but can't access the content
- Show Remaining Articles (1) Collapse Articles
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- How can I watch videos I've purchased or rented in the AppleTV app?
- How do I log in & watch with the Apple TV app?
- How do I request a refund for a DIRTVision purchase through Apple?
- How do I subscribe in the Apple TV app?
- How do I watch on my Smart TV via the app?
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (3) Collapse Articles
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- How can I playback my videos automatically?
- How can I watch videos I've purchased or rented in the iOS app?
- How do I AirPlay from the iOS app?
- How do I Chromecast from the iOS app?
- How do I log into the iOS app?
- How do I request a refund for a DIRTVision purchase through Apple?
- How do I subscribe in the iOS app?
- How do I unsubscribe/cancel a subscription on the Apple App?
- Reduce data usage while watching on iOS
- Troubleshooting steps for the mobile app
- Use the app in a different language
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (9) Collapse Articles
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- How can I watch videos I've purchased or rented on Roku?
- How do I log in on the Roku channel?
- How do I request a refund for a DIRTVision purchase through Roku?
- How to subscribe to the Roku channel
- How to unsubscribe/cancel a subscription on the Roku App
- I subscribed on Roku but can't access the content
- Reduce data usage while watching on Roku
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (5) Collapse Articles
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Watching
- AirPlay from my macOS Desktop
- Hardware Specifications for DIRTVision
- How do I add videos to my watch list?
- How do I adjust the volume in the web video player?
- How do I watch on my smart TV (No app)?
- How do I watch videos in order?
- I'm having trouble signing in to watch
- Player Speed Controls
- Use trick play to locate a specific place in a video
- Watching my Purchased Content on the DIRTVision App
- Why am I getting an error message that says I'm watching on too many devices?
- Why am I getting an error message: "Sorry, video is not currently available in your country?"
- Show Remaining Articles (9) Collapse Articles
Print
How do I update my credit or debit card?
PostedJuly 18, 2024
UpdatedDecember 17, 2024
To update your credit card information on our website, please follow these steps:
- Sign in to your account.
- Click on your avatar or account link in the top right corner.
- Select “Account”.
- Go to “Subscription”.
- Click on “Manage Payment”.
- Enter your new payment information and click “Save.”
- Keep in mind, if you subscribed to another platform, such as iOS, Android, or Roku, you will need to update your payment information through the relevant app store.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported.