DIRTVision Knowledge Base
Welcome to the DIRTVision Knowledge Base. Search for answers using the search box below, or contact support if you cannot find your answer.
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If you require immediate support during a live event email: support@dirtvision.com
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Account & Billing
- Account unexpectedly logged out
- How do I cancel my subscription (unsubscribe)?
- How do I change from a monthly subscription to a yearly one?
- How do I change my login email address?
- How do I delete my account?
- How do I get a refund?
- How do I get an invoice or receipt of my purchase/subscription?
- How do I log in or create an account?
- How do I log out?
- How do I remove my saved credit card?
- How do I unsubscribe from emails?
- How do I update my credit or debit card?
- How do I update my currency for billing, if my location gets changed?
- How to switch your subscription billing cycle to apply a promo code
- I'm having trouble signing in to watch
- Is buying/subscribing secure?
- Is the site available in other languages?
- My payment failed. What do I do now?
- When do I get charged each month for a subscription?
- Why am I getting an error message that says I'm watching on too many devices?
- Why is there a charge on my credit card?
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Content
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Knoxville Nationals
- How do I purchase the individual days?
- How do I switch to a yearly subscription
- How to watch
- No Access After Upgrading to a Yearly Subscription
- Pricing for the 360 and 410 Knoxville Nationals
- Troubleshooting: Buffering Issues While Streaming
- Troubleshooting: Subscription Not Showing Up
- Troubleshooting: Verification Code and Login Issues
- Where do you go to purchase the 360 Nationals package?
- Where do you go to purchase the 63rd Knoxville Nationals package?
- Show Remaining Articles (7) Collapse Articles
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Subscribing/Purchasing
- How can I resubscribe after canceling my subscription?
- How do I change from a monthly subscription to a yearly one?
- How do I pay with Google Pay?
- How do I redeem a coupon code?
- How do pre-orders work?
- How to purchase a video (PPV)
- How to switch your subscription billing cycle to apply a promo code
- I paid, but never got an email to watch!
- Is buying/subscribing secure?
- My payment failed. What do I do now?
- Show Remaining Articles (7) Collapse Articles
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Tech Support
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- How can I watch videos I've purchased or rented on Amazon Fire TV?
- How do I log in on the Amazon Fire TV channel?
- How do I manage or cancel my subscription on Amazon Fire TV?
- How do I subscribe in the Amazon Fire TV app?
- I subscribed via Amazon Fire TV but can't access the content
- Reduce data usage when watching on Amazon Fire TV
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (4) Collapse Articles
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- How can I playback my videos automatically?
- How can I watch videos I've purchased or rented in the Android app?
- How do I change the Android app settings?
- How do I Chromecast from the Android app?
- How do I download videos to my Android device?
- How do I log into the Android App?
- How do I subscribe within the Android app?
- How do I unsubscribe/cancel a subscription on the Android App?
- Reduce data usage while watching via the Android app
- Troubleshooting steps for the mobile app
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
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- How can I watch videos I've purchased or rented in the AppleTV app?
- How do I log in & watch with the Apple TV app?
- How do I subscribe in the Apple TV app?
- How do I unsubscribe/cancel a subscription on the Apple TV App
- How do I watch on my Smart TV via the app?
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (3) Collapse Articles
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- How can I playback my videos automatically?
- How can I watch videos I've purchased or rented in the iOS app?
- How do I AirPlay from the iOS app?
- How do I Chromecast from the iOS app?
- How do I log into the iOS app?
- How do I subscribe in the iOS app?
- How do I unsubscribe/cancel a subscription?
- Reduce data usage while watching on iOS
- Troubleshooting steps for the mobile app
- Use the app in a different language
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Why wasn't I charged in USD?
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- How can I watch videos I've purchased or rented on Roku?
- How do I log in on the Roku channel?
- How to subscribe to the Roku channel
- How to unsubscribe/cancel a subscription on the Roku App
- I subscribed on Roku but can't access the content
- Reduce data usage while watching on Roku
- Watching my Purchased Content on the DIRTVision Mobile & OTT App
- Show Remaining Articles (4) Collapse Articles
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Watching
- AirPlay from my macOS Desktop
- Hardware Specifications for DIRTVision
- How do I add videos to my watch list?
- How do I adjust the volume in the web video player?
- How do I watch on my smart TV (No app)?
- How do I watch videos in order?
- I'm having trouble signing in to watch
- Player speed controls
- Use trick play to locate a specific place in a video
- Watching my Purchased Content on the DIRTVision App
- Why am I getting an error message that says I'm watching on too many devices?
- Why am I getting an error message: "Sorry, video is not currently available in your country?"
- Show Remaining Articles (9) Collapse Articles
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No Access After Upgrading to a Yearly Subscription
PostedJuly 31, 2024
UpdatedJuly 31, 2024
- Verify Upgrade Confirmation:
- Check for Confirmation Email: Ensure that you received a confirmation email for your yearly subscription upgrade.
- Log Out and Log Back In:
- Refresh Your Session: Log out of your account and log back in to refresh your subscription status.
- Send Proof of Upgrade:
- Contact Support: If you still don’t have access, send proof of your upgrade (e.g., a screenshot of your confirmation email or transaction receipt) to support@dirtvision.com.
- Access Your Account:
- Check Subscription Status: Log in to your account and go to the “Subscriptions” section to verify your subscription status.