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Troubleshooting steps for the mobile app

PostedJuly 24, 2024
UpdatedJuly 24, 2024

If you are having issues using the iOS or Android app, the following steps clear up most issues:

  • Log out of the app, restart your device, and log back into the app.
  • If that doesn’t resolve the issue:
    • Exit the app, turn your device’s Wi-Fi off then on, and open the app again.
    • Check if there is an update for the app (via the iTunes App Store or Google Play Store).
  • If updating your app doesn’t resolve the issue:
    • Try uninstalling the app and downloading it again.
    • Also, make sure your device’s OS version is compatible with our app:
      • For iOS, the OS version must be 12.0 or higher.
      • For Android, it must be 5.0 or higher.